Last Updated: 08 October 2026

Welcome to KYWELI.

These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the KYWELI website, including browsing, purchasing products, creating an account and using any services available through our Website.

By accessing, browsing or purchasing from our Website, you acknowledge that you have read, understood and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our Website.

KYWELI reserves the right to update, modify or replace these Terms at any time. Any changes will become effective when posted on this page.

1. ABOUT KYWELI

KYWELI is a skincare and personal-care brand offering cosmetic products through its online store.

Throughout these Terms, the words:

  • “KYWELI”
  • “we”
  • “us”
  • “our”

refer to KYWELI.

The words:

  • “you”
  • “your”
  • “customer”
  • “user”

refer to the person accessing or using our Website or purchasing our products.

2. ELIGIBILITY TO USE THE WEBSITE

By using our Website, you represent that:

  • The information provided by you is accurate and complete.
  • You have the legal capacity to enter into a transaction.
  • You will use the Website only for lawful purposes.
  • You will not use the Website for fraudulent, abusive or unauthorized activities.

If you are using the Website on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.

3. WEBSITE USE

You may use the KYWELI Website for lawful purposes only.

You agree not to:

  • Use the Website for fraudulent purposes.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with the operation or security of the Website.
  • Introduce malicious software, viruses or harmful code.
  • Copy, reproduce or commercially exploit our Website content without permission.
  • Use automated systems to collect information from the Website without authorization.
  • Misuse promotional offers or discount codes.
  • Impersonate another person or entity.

KYWELI reserves the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, sizes, features and other information displayed on our Website are accurate.

However:

  • Product colours may appear slightly different depending on your device or screen.
  • Packaging may change from time to time.
  • Product images may contain presentation elements that are not included with the actual product.
  • Minor variations in packaging or appearance may occur.

We do not intentionally misrepresent the characteristics, availability or use of our products. E-commerce rules require product advertising and representations to correspond with the actual characteristics and conditions of the goods offered. Consumer Affairs

5. COSMETIC PRODUCT DISCLAIMER

KYWELI products are cosmetic and personal-care products intended for external use.

Product information provided on our Website is intended to describe the product and its intended cosmetic use.

Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Please read the product label, ingredients, directions and caution information before use.

If you have known allergies, sensitive skin or a specific medical condition, we recommend consulting an appropriate healthcare professional before using a cosmetic product.

6. PATCH TEST

We recommend performing a patch test before using a new skincare or cosmetic product, particularly if you have sensitive skin or known allergies.

If irritation, redness, burning, itching or other unwanted reaction occurs, discontinue use and seek appropriate professional advice where necessary.

KYWELI shall not be responsible for reactions resulting from misuse, improper application or failure to follow product directions and precautions, subject always to applicable consumer rights and law.

7. PRODUCT AVAILABILITY

All products displayed on our Website are subject to availability.

We reserve the right to:

  • Limit quantities available for purchase.
  • Temporarily remove products.
  • Discontinue products.
  • Change product specifications or packaging.
  • Correct availability information where an error has occurred.

If a product becomes unavailable after you place an order, we will contact you and may offer an appropriate solution, including cancellation and refund where applicable.

8. PRICES

All product prices displayed on the Website are subject to change without prior notice.

Prices may include or exclude applicable taxes depending on how they are displayed on the Website and checkout.

The final amount payable will be shown during checkout before you complete your purchase.

KYWELI may correct pricing or listing errors where a product has been accidentally displayed at an incorrect price.

If an order has been placed based on an obvious pricing error, we may contact you regarding the correction or cancellation of that order, subject to applicable law.

9. ORDERS

When you place an order through our Website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS or other available communication channels.

An order confirmation does not necessarily mean that the order has been finally accepted if the order is subject to further verification.

KYWELI may cancel an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incorrect customer information
  • Delivery restrictions
  • Payment failure
  • Duplicate or abnormal orders
  • Other legitimate operational reasons

If we cancel a prepaid order, any eligible refund will be processed through the applicable payment method.

10. CUSTOMER INFORMATION

You are responsible for providing accurate information during checkout.

This includes:

  • Full name
  • Mobile number
  • Email address
  • Shipping address
  • PIN code
  • City
  • State
  • Other information required to complete the order

KYWELI is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an error in your order information, please contact us as soon as possible.

11. PAYMENT

We may offer payment methods including online payment, UPI, cards, net banking, wallets, Cash on Delivery or other methods supported by our Website.

Payment processing may be performed by independent third-party payment providers.

You agree to provide valid and authorized payment information.

KYWELI does not intentionally store your complete card number, CVV, UPI PIN or banking password.

Payment transactions are subject to the applicable terms and policies of the payment service provider.

12. SHIPPING & DELIVERY

Orders will be shipped to the address provided during checkout.

Estimated delivery timelines may vary depending on:

  • Destination
  • Courier availability
  • Weather
  • Public holidays
  • Remote locations
  • Logistics disruptions
  • Other circumstances outside our reasonable control

Once your order has been dispatched, tracking information may be provided through email, SMS or other available communication channels.

For complete information regarding shipping, please refer to our Shipping & Returns Policy.

13. CANCELLATION

You may request cancellation of an order before it is dispatched.

Once an order has been dispatched, cancellation may not be possible.

Where an eligible cancellation is approved, the applicable refund will be processed according to our refund procedure.

KYWELI will not deny applicable consumer rights where goods are not as advertised, materially differ from the agreed specifications, or other statutory return/refund rights apply. Consumer Affairs

14. RETURNS, REPLACEMENTS & REFUNDS

Because KYWELI products are cosmetic and personal-care products, hygiene and safety are important considerations.

Opened or used products may generally not be eligible for return except where the product is defective, damaged, incorrect or otherwise covered by applicable consumer rights.

Returns or replacements may be considered for situations such as:

  • Wrong product received
  • Product damaged during transit
  • Defective product
  • Product materially different from what was ordered
  • Other eligible circumstances under applicable law

For detailed procedures, eligibility and timelines, please refer to our Shipping & Returns Policy.

15. DAMAGED PRODUCTS

If your package arrives damaged or appears tampered with, please contact KYWELI customer support as soon as possible.

We may request:

  • Order number
  • Photographs of the product
  • Photographs of the shipping package
  • Photographs of the shipping label
  • Description of the issue
  • Other information reasonably required to investigate the matter

Please retain the original packaging until the matter has been resolved.

16. PROMOTIONAL OFFERS

From time to time, KYWELI may provide:

  • Discount codes
  • Promotional offers
  • Bundle offers
  • Limited-time offers
  • Free shipping offers
  • Special campaigns

Promotional offers may have specific terms, eligibility requirements, validity periods or product exclusions.

Unless specifically stated otherwise:

  • Offers cannot be exchanged for cash.
  • Offers cannot be combined with other promotions.
  • Promotional codes cannot be applied after an order has been placed.
  • KYWELI reserves the right to correct obvious errors or withdraw an offer where reasonably necessary.

17. GIFT CARDS & VOUCHERS

If KYWELI introduces gift cards, vouchers or store credits, their use will be subject to the specific terms provided with the relevant gift card, voucher or credit.

Additional restrictions may apply.

18. PRODUCT REVIEWS & USER CONTENT

If you submit a review, photograph, comment, testimonial or other content to KYWELI, you agree that:

  • The content is your own or you have permission to submit it.
  • The content does not violate another person's rights.
  • The content is not unlawful, threatening, abusive or misleading.
  • The content does not contain malicious software.
  • The content does not contain confidential personal information belonging to another person.

By submitting content, you grant KYWELI permission to use, reproduce, display and publish that content for legitimate business and marketing purposes, subject to applicable law and our Privacy Policy.

KYWELI reserves the right to remove content that violates these Terms or applicable law.

19. INTELLECTUAL PROPERTY

All content appearing on the KYWELI Website, including but not limited to:

  • KYWELI name
  • KYWELI logo
  • Tagline
  • Product images
  • Product packaging designs
  • Graphics
  • Website design
  • Text
  • Product descriptions
  • Videos
  • Illustrations
  • Icons
  • Website layout

may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish or commercially exploit KYWELI content without prior written permission, except where permitted by applicable law.

The KYWELI brand name, logo and associated branding remain the property of their respective owner(s).

20. THIRD-PARTY SERVICES

Our Website may use third-party services including payment gateways, shipping providers, analytics services, hosting providers, communication services and other technology providers.

Third-party services may have their own terms and privacy policies.

KYWELI is not responsible for the independent terms, policies or practices of third-party service providers.

21. EXTERNAL LINKS

Our Website may contain links to third-party websites.

These links may be provided for convenience or additional information.

KYWELI does not control third-party websites and is not responsible for their:

  • Content
  • Availability
  • Security
  • Privacy practices
  • Terms and conditions

Your use of third-party websites is subject to their applicable terms.

22. WEBSITE AVAILABILITY

We aim to keep the KYWELI Website available and functioning properly.

However, we do not guarantee that the Website will always be:

  • Available
  • Uninterrupted
  • Error-free
  • Completely secure
  • Free from technical issues

The Website may occasionally be unavailable due to maintenance, upgrades, technical problems or circumstances outside our reasonable control.

23. ACCURACY OF INFORMATION

We make reasonable efforts to keep Website information accurate and current.

However, occasional typographical, pricing, inventory or technical errors may occur.

If we discover an error, we may correct the information and, where appropriate, take reasonable steps regarding affected orders.

Nothing in these Terms is intended to exclude rights or remedies that cannot lawfully be excluded under applicable law.

24. LIMITATION OF LIABILITY

To the extent permitted by applicable law, KYWELI shall not be responsible for losses arising from:

  • Improper use of products
  • Failure to follow product instructions
  • Incorrect information provided by the customer
  • Unauthorized use of customer accounts
  • Delays caused by third-party logistics providers
  • Temporary Website interruptions
  • Events beyond our reasonable control

Nothing in these Terms shall limit or exclude any liability or consumer right that cannot legally be limited or excluded under applicable law.

25. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold KYWELI and its relevant personnel harmless from claims, losses, liabilities or expenses arising from:

  • Your misuse of the Website
  • Your violation of these Terms
  • Your violation of applicable law
  • Your infringement of another person's rights
  • Unauthorized use of your account resulting from your failure to protect your credentials

This provision does not apply to the extent that the relevant loss results from KYWELI's own unlawful conduct or liability that cannot legally be excluded.

26. FRAUDULENT ACTIVITIES

KYWELI reserves the right to investigate orders or activities that appear fraudulent, abusive or unauthorized.

This may include:

  • Multiple suspicious orders
  • Repeated fraudulent payment attempts
  • Abuse of promotional codes
  • False refund claims
  • Misuse of return policies
  • Unauthorized use of payment methods
  • Suspicious account activity

Where reasonably necessary and permitted by law, we may cancel or restrict such transactions and take appropriate action.

27. FORCE MAJEURE

KYWELI shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Fire
  • Flood
  • Epidemics or pandemics
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Internet or telecommunications failures
  • Courier disruptions
  • Other unforeseen events

We will make reasonable efforts to resume affected services when circumstances permit.

28. PRIVACY

Your use of the KYWELI Website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information.

By using our Website, you acknowledge that you have reviewed our Privacy Policy.

29. GRIEVANCE REDRESSAL

If you have a complaint regarding:

  • An order
  • Product
  • Payment
  • Delivery
  • Return
  • Refund
  • Website
  • Privacy
  • Other customer-service matter

please contact our customer support team.

We will make reasonable efforts to review and resolve complaints within the applicable timeframe.

The Consumer Protection (E-Commerce) Rules, 2020 include requirements relating to grievance redressal and consumer complaints for covered e-commerce entities. Consumer Affairs

Grievance / Customer Support

KYWELI

Email: support@kyweli.com
Website: https://kyweli.com

Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM

Important: અહીં actual business/legal entityનું નામ, registered/principal address અને applicable grievance officer details તમારી actual business structure પ્રમાણે નાખવા જોઈએ.

30. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer protection and other mandatory legal rights.

Any dispute arising in connection with the Website or these Terms shall be subject to the jurisdiction of the competent courts/authorities as determined under applicable law.

Nothing in these Terms is intended to restrict any mandatory consumer rights or remedies available under applicable Indian law.

31. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be modified or removed to the minimum extent necessary, and the remaining provisions shall continue to remain effective.

32. WAIVER

If KYWELI does not immediately enforce any provision of these Terms, that does not mean that KYWELI has permanently waived its right to enforce that provision in the future.

33. ENTIRE AGREEMENT

These Terms, together with our:

  • Privacy Policy
  • Shipping & Returns Policy
  • Other applicable Website policies

constitute the terms governing your use of the KYWELI Website, subject to any additional terms applicable to specific products, promotions or services.

34. CHANGES TO THESE TERMS

KYWELI may modify these Terms from time to time.

Updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the Website after changes are posted may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

35. CONTACT US

If you have any questions about these Terms & Conditions, please contact us.

KYWELI

YOUR GLOW, REDEFINED

Email: support@kyweli.com
Website: https://kyweli.com

Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM