Last Updated: 08 October 2026

At KYWELI, we value the trust you place in us. We are committed to maintaining the privacy and security of your personal information.

This Privacy Policy explains how KYWELI (“KYWELI”, “we”, “us”, or “our”) collects, uses, stores, processes and, where necessary, shares information when you visit, access or use our website, purchase our products, create an account, communicate with us or use any services provided through our website.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

If you do not agree with this Privacy Policy, please do not use or access our Website.

We may update this Privacy Policy from time to time. We encourage you to review this page periodically to remain informed about how we collect and use your information.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to information collected through the KYWELI website, including when you:

Browse our Website
Create a customer account
Place an order
Purchase KYWELI products
Subscribe to our newsletter
Contact our customer support
Submit a product review or feedback
Participate in an offer, promotion or campaign
Communicate with us through email, phone or other available channels

This Privacy Policy does not apply to websites, applications, services or platforms operated by third parties that may be accessible through links on our Website.

We encourage you to review the privacy policies of such third-party services before providing your personal information to them.

2. INFORMATION COLLECTION

We collect information to provide you with a safe, convenient and personalized shopping experience and to operate, maintain and improve our Website and services.

We collect information that is reasonably necessary for the purposes described in this Privacy Policy.

You may browse certain portions of our Website without directly providing personal information.

However, certain features, such as placing an order, creating an account or contacting us, may require you to provide personal information.

3. INFORMATION YOU PROVIDE TO US

Depending on how you interact with our Website, we may collect information such as:

Personal Information

Full name
Email address
Mobile number
Billing address
Shipping address
City
State
PIN code
Country

Account Information

If you create an account, we may collect:

Name
Email address
Mobile number
Login information
Account preferences
Order history

Order Information

When you purchase products from KYWELI, we may collect information relating to:

Products purchased
Order number
Quantity
Order value
Billing information
Shipping information
Delivery status
Returns, refunds or replacement information

Communication Information

If you contact us, we may retain information contained in:

Emails
Customer support messages
Contact forms
Feedback
Product reviews
Other communications sent to us

We may retain such information as reasonably necessary to respond to your request, provide customer support, resolve disputes and improve our services.

4. PAYMENT INFORMATION

When you make a purchase through our Website, payments may be processed through third-party payment gateways.

Depending on the payment method you choose, the payment service provider may collect and process payment-related information.

KYWELI does not intend to store your complete:

Credit card number
Debit card number
CVV
UPI PIN
Internet banking password

on our Website.

Payment information may be processed directly by the applicable payment gateway according to its own terms, privacy policy and security practices.

5. INFORMATION COLLECTED AUTOMATICALLY

When you visit our Website, certain information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Website pages visited
Date and time of visit
Time spent on pages
Referring website
Pages visited before leaving our Website
General browsing behaviour
Interaction with website features

This information helps us understand how visitors use our Website and enables us to improve the performance, functionality and user experience of our Website.

6. COOKIES

KYWELI may use cookies and similar technologies on our Website.

Cookies are small data files that may be stored on your device when you visit a website.

We may use cookies to:

Remember shopping cart information
Maintain login sessions
Remember certain preferences
Improve Website functionality
Understand Website usage
Measure promotional effectiveness
Analyze traffic and user behaviour
Improve security
Provide a more personalized experience

Some cookies may be essential for certain Website functions.

You may choose to disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the Website.

Third-party services integrated into our Website may also use cookies or similar technologies. KYWELI does not control the cookie practices of independent third-party providers.

7. ACCOUNT INFORMATION

If you choose to create an account on our Website, you may be required to provide certain information such as your name, email address, mobile number and other account details.

Your account may allow you to:

View your orders
Track your purchases
Manage your personal details
Save addresses
Manage account preferences
Access other available account features

You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.

If you believe that your account has been accessed without authorization, please contact us immediately.

8. HOW WE USE YOUR INFORMATION

We may use the information we collect for purposes including:

Processing and fulfilling your orders
Delivering your purchases
Providing order updates
Sending shipping and tracking information
Processing payments
Processing refunds and replacements
Providing customer support
Responding to enquiries
Managing customer accounts
Improving our products and services
Improving Website functionality
Understanding customer preferences
Personalizing your shopping experience
Detecting and preventing fraud
Protecting the security of our Website
Resolving disputes
Maintaining business records
Complying with applicable legal requirements
Communicating important service-related information
Sending promotional communications where permitted

We may also use aggregated or non-identifying information for analytical and business purposes.

9. DEMOGRAPHIC AND PROFILE INFORMATION

Where applicable and where voluntarily provided, we may collect information such as general preferences, interests or other information that helps us understand our customers and improve their experience.

We may use such information to:

Understand customer preferences
Improve our product offerings
Improve Website content
Develop marketing campaigns
Provide more relevant information
Improve our services

We do not require customers to provide information that is not reasonably necessary for the relevant service or purpose.

10. MARKETING COMMUNICATIONS

If you subscribe to our newsletter or otherwise opt in to receive promotional communications, we may contact you regarding:

New product launches
Special offers
Discounts
Seasonal promotions
Product recommendations
Brand updates
Other KYWELI marketing communications

You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that even if you opt out of promotional communications, we may still send essential communications relating to your orders, account, transactions or services.

11. SHARING OF PERSONAL INFORMATION

KYWELI does not sell your personal information as a standalone product.

We may share necessary information with trusted third-party service providers where such sharing is required to operate our Website and provide services to you.

These service providers may include:

Payment Providers

For processing payments, refunds and related transactions.

Courier and Logistics Providers

For shipping and delivering your orders.

Website and Technology Providers

For hosting, maintaining, securing and improving our Website.

Marketing and Communication Providers

Where applicable, for sending communications that you have requested or opted to receive.

Professional Service Providers

Where reasonably required for accounting, legal, security or business operations.

We seek to share only the information reasonably necessary for the relevant purpose.

12. LEGAL DISCLOSURE OF INFORMATION

We may disclose personal information where we believe such disclosure is reasonably necessary to:

Comply with applicable laws or regulations
Respond to a valid legal request
Comply with a court order
Protect the rights or property of KYWELI
Protect the safety of our customers or others
Investigate suspected fraud or unlawful activity
Enforce our Terms & Conditions
Enforce our Privacy Policy
Prevent or investigate security incidents

13. BUSINESS TRANSFERS

If KYWELI or substantially all of its assets are involved in a merger, acquisition, restructuring, sale, transfer or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Where required, appropriate safeguards will be applied to protect personal information.

14. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links to third-party websites, payment services, social media platforms or other external services.

These third-party services operate independently from KYWELI and may have their own privacy policies and terms.

KYWELI is not responsible for the privacy practices, content or security of third-party websites or services.

We recommend reviewing their privacy policies before providing personal information.

15. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

You should also take appropriate steps to protect your account information, passwords and devices.

16. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

Provide our services
Complete transactions
Maintain order records
Provide customer support
Process returns and refunds
Prevent fraud
Resolve disputes
Maintain accounting and business records
Comply with applicable legal obligations

When personal information is no longer reasonably required, we may delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

17. YOUR RIGHTS AND CHOICES

Depending on applicable law, you may have rights relating to your personal information, including:

Requesting information regarding personal data we process
Requesting correction of inaccurate information
Requesting deletion where applicable
Withdrawing consent where processing is based on consent
Opting out of promotional communications
Raising a privacy-related concern or complaint

Requests may be subject to applicable legal requirements and reasonable verification procedures.

To exercise applicable privacy rights, please contact us using the contact information provided below.

18. CHILDREN'S PRIVACY

Our Website is intended for general consumers.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

19. YOUR CONSENT

By accessing or using the KYWELI Website and/or providing information to us, you acknowledge that you have read this Privacy Policy and consent to the collection and use of information as described herein, to the extent permitted by applicable law.

Where applicable law requires a specific form of consent, we will seek consent through appropriate means.

Where processing is based on consent, you may withdraw your consent subject to applicable law and the consequences of such withdrawal.

20. CHANGES TO THIS PRIVACY POLICY

KYWELI may update this Privacy Policy from time to time.

Changes may be made due to:

Changes in our services
Changes to Website functionality
Changes in technology
Changes in applicable laws
Changes in our business practices

Whenever we update this Privacy Policy, we will update the “Last Updated” date displayed at the top of this page.

We encourage you to review this Privacy Policy periodically.

21. GRIEVANCE / PRIVACY CONTACT

If you have any questions, concerns, complaints or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

KYWELI

Email: support@kyweli.com
Website: https://kyweli.com

Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM

For privacy-related requests, please include sufficient information to help us identify your request and verify your identity where reasonably necessary.

22. QUESTIONS?

If you have any questions regarding this Privacy Policy, the collection or use of your personal information, or your interactions with the KYWELI Website, please contact our customer support team.

KYWELI
YOUR GLOW, REDEFINED

Email: support@kyweli.com