Shipping & Returns
Shipping Policy
At KYWELI, we are committed to delivering your skincare essentials safely and on time.
📦 Order Processing
- Orders are carefully packed and processed within 1–2 business days.
- Once your order has been dispatched, you will receive a shipping confirmation and tracking details via email/SMS.
- Orders are shipped on business days, excluding Sundays and public holidays.
🚚 Delivery Time
We currently ship across India.
- Standard Delivery: 3–7 business days
- Delivery time may vary depending on your location, courier service and other unforeseen circumstances.
- Remote and certain non-serviceable locations may require additional delivery time.
Note: Delivery timelines are estimated and may be affected by weather, natural events, courier delays, public holidays or other circumstances beyond our control.
📍 Order Tracking
Once your order has been dispatched, you can track your shipment using the tracking link provided in your shipping confirmation.
If your tracking information has not been updated for an extended period, please contact our customer support team.
Returns & Refunds
We want you to have a great experience with KYWELI products.
Because our products are personal-care and cosmetic products, we maintain strict hygiene and safety standards. Therefore, opened or used products are generally not eligible for return or exchange, except where the product is defective, damaged, incorrect or otherwise does not match the order.
✅ Eligible for Return / Replacement
You may contact us if:
- You received a damaged product.
- You received the wrong product.
- The product received is defective or damaged due to transit.
- The product does not match the product ordered.
- There is a significant issue with the product that is attributable to us.
For defective, incorrect or damaged goods, we will review the issue and, where applicable, provide a replacement or refund. E-commerce rules require sellers to be transparent about return/refund terms and to address defective, wrong or materially misrepresented products.
❌ Non-Returnable Products
For hygiene and safety reasons, we generally do not accept returns for:
- Products that have been opened or used
- Products where the seal has been removed or tampered with
- Products damaged after delivery due to improper use or storage
- Products returned without prior approval
- Products where the original packaging, label or product is missing or significantly damaged
- Change-of-mind returns where the product has been opened or used
Damaged or Incorrect Order
If your order arrives damaged or you receive an incorrect product:
Step 1
Please contact us within 48 hours of delivery.
Step 2
Send us:
- Order Number
- Customer Name
- Photos of the received product
- Photos of the outer shipping package
- A short description of the issue
Step 3
Our team will review the request and guide you through the next steps.
Please do not discard the product or its original packaging until your request has been reviewed.
Refund Policy
If your refund is approved:
- The refund will be initiated to the original payment method, where applicable.
- Refund processing time may depend on your bank/payment provider.
- Shipping charges may not be refundable unless the return is due to a wrong, defective or damaged product attributable to KYWELI.
- For eligible issues, KYWELI may offer a replacement instead of a refund, depending on product availability.
Refunds for accepted requests should be processed within the applicable period required under relevant e-commerce rules.
Cancellation Policy
You may request cancellation of your order before it has been dispatched.
Once an order has been shipped, cancellation may no longer be possible.
If your order has already been dispatched, please contact our support team and we will review what options are available.
Important Note
Please check your package carefully when it arrives.
If the package appears seriously damaged, opened or tampered with, please take photographs before opening the package and contact our customer support team as soon as possible.
KYWELI reserves the right to verify return and refund requests before approving a replacement or refund.
